Return and Exchange Policy
1. Policy Overview:

We value your satisfaction and want to ensure you are completely happy with your purchase. Our return and exchange policy is designed to provide you with a seamless experience. Please read the following guidelines carefully.

2. Key Points to Note:

Return Window: Products may be returned or exchanged within 14 days of receipt. Please ensure that you initiate the return process within this timeframe.
Product Condition: To be eligible for a return, the product must be in its original condition, stable, and delivered with all original packaging, accessories, and any complimentary items included in your order.
Non-Returnable Items: Please be aware that certain items, such as aerosol sprays, cannot be returned or exchanged under any circumstances.
Return Period: Returns will only be processed if they fall within the designated return period.
Original Receipt: Ensure you keep the original receipt or proof of purchase handy, as it will be required for all return requests.
3. Return Process:

Initiating a Return: To start the return process, please contact our customer service team via WhatsApp at (+971) 521171185. Make sure to include your order number and the specific details of your request. Once your request is received, we will provide you with instructions for returning your product.
Inspection of Returned Items: Upon receiving your returned item, our team will inspect it to confirm its condition. You will be notified about the status of your return request and whether your refund will be processed.
Refund Processing: If your return is approved, your refund will be processed, and the credit will automatically be applied to your original payment method. Please allow 5 to 14 days for the transaction to appear on your account.
4. Important Information Regarding Refunds:

If you do not receive your refund within 5 to 14 days, please double-check your bank account for updates.
If you paid by card and have not received your refund, contact your card issuer for assistance.
If you have any questions or concerns regarding your refund, please reach out to us at support@alqasralmalakiperfumes.com or via WhatsApp at (+971) 521171185.